Subscription and cancellation terms

1. Plans and prices

• Professional is £99 monthly or £995 annual for one named user.
• Team is £299 monthly or £2,995 annual for a governed shared workspace of up to five named users.
• The displayed subscription amount is the total charged at Checkout; no VAT is added.
• Enterprise is contact-only with no public minimum and requires a separately agreed scope and terms.

2. Consent, invoices and renewal

No paid plan or billing period is preselected. A customer must deliberately choose both and complete Stripe Checkout. A subscription renews for the chosen period until cancelled. Payment records and secure billing management are available from Settings.

3. Failures, grace and restoration

A failed payment can enter a seven-day grace period while payment retries continue. Expiry, unpaid state or a chargeback can restrict paid features; work remains retained. A later valid payment can reactivate access.

4. Cancellation and downgrade

Self-service cancellation normally keeps paid access until the current period end. Downgrade does not silently destroy retained searches, monitoring, Evidence cases or audit history. Team-to-Professional downgrade is blocked until membership and evidence custody can be reduced safely to one retained owner.

5. Billing support

Use the authenticated billing-support route for a payment correction, cancellation or refund question. Never include full payment-card details. Billing state changes only after a signed Stripe event is reconciled.