HELP CENTRE

Help & support

Get from a question or problem to a traceable next step. Product feedback, access, data, privacy, security and technical requests stay separate.

What do you need to do?

5 suggested routes

Find and interpret evidenceSearch, filters, status, dates, savings and source wording.Understand ESOSQualification, phases, deadlines and what organisations report.Check data freshnessCovered sources, latest check and validation outcome.Change research preferencesUpdate the named-user profile that shapes Home and suggested searches.Manage Professional accessPlan state, team membership, security and account controls.

QUICK RESOLUTION

Check evidence coverage before reporting a data issue

Coverage & methodology explains the public source scope. Signed-in users can open Sources & freshness for the latest validated release and source-check status.

Report a service issue

Help before you create an account

Public product information: Review the covered sources, method and plan boundaries before creating an account.
Explore — Free: One user can search source previews, review market information and open five complete records each month.

Understanding ESOS and measure information

ESOS Phase 3 created a reporting trail covering compliance, Action Plans and Progress Updates. Phase 4 is underway, with a 5 December 2027 compliance deadline. Use the ESOS guide for qualification thresholds, company expectations and the Phase 1–5 timeline. Reported status and dates are useful account-research evidence; confirm present plans directly with the organisation.

Learn how ESOS IQ works

The questions and answers explains Explore — Free and paid-plan boundaries, classifications, source checks, analytics and what the evidence can support.

Resolve common access questions

Open account creation, then verify your email before signing in. Use Forgot password for an existing account. If account creation is temporarily unavailable, public evidence search remains available and no account will be created.

Help improve the first-user experience

Select Product feedback below and describe the question you brought, the first useful result, where you hesitated, and what you expected to do next. Feedback is used for product learning; it is not marketing consent.

CONTACT SUPPORT

Send a support request

Choose the affected area and tell us what you were trying to do. Requests are recorded by ESOS IQ support and can be followed up at contact@esosiq.co.uk.

Email addressWhat do you need help with?Where did the issue happen?Describe the issue

Do not send passwords, authentication codes, API keys, payment-card details or unnecessary confidential information. Describe the behaviour and include only the evidence reference needed to investigate it.

I understand ESOS IQ will use these details to investigate and respond, as described in the current privacy information.

No contractual response time is offered unless a separate contract states one. Keep the reference shown after submission. Security and privacy requests should use their dedicated categories so they reach the right review path.