ESOS IQ

Source-backed ESOS account intelligence

HELP CENTRE

Help & support

Find the right answer first, then send a correctly routed, traceable request if you still need support.

Choose a help route

CHOOSE A ROUTE

What do you need help with?

Select the closest route to see common answers and the information support will need.

My question is not listed

PROTECTED ROUTES

Privacy and security need different review paths

Choose the route by the outcome you need. Neither route asks where a product incident happened unless that context is genuinely relevant.

PRIVACY REQUEST

Exercise a personal-information right

Use this for a copy, correction, deletion, account closure, restriction or objection involving your personal information.

  • Choose the privacy action
  • Describe the outcome you need
  • Provide only enough identity context to locate the account safely
SECURITY CONCERN

Report compromise, exposure or a vulnerability

Use this for suspected account compromise, unintended data exposure, a possible vulnerability or a suspicious ESOS IQ message.

  • Change your password immediately if the account may be compromised
  • Describe what you observed and when
  • Never include credentials or harmful exploit instructions