ESOS IQ

Source-backed ESOS account intelligence

HELP CENTRE

Help & support

Find the right answer first, then send a correctly routed, traceable request if you still need support.

Choose a help route

CHOOSE A ROUTE

What do you need help with?

Select the closest route to see common answers and the information support will need.

My question is not listed

ACCOUNT ACCESS

Use the secure route that matches the problem

Passwords and verification stay within the account controls. Support will never ask you to send a password or authentication code.

I cannot sign in

Check the email address, retry once and use the password-reset route if the password is not accepted.

Return to sign in

I did not receive an email

Check spam or junk first, then request one new verification email and use only the newest link.

Resend verification

Reset my password

Request a secure reset email for an existing account.

Reset password
If you still need supportChoose the failed account step and describe what happened without sharing credentials.
Continue to the right form

CONTACT SUPPORT

Get help with account access

Account access

Tell us which secure account step failed. Never include your password or authentication code. Requests are recorded by ESOS IQ support. We’ll email you to confirm that your request has been recorded and give you a reference.

Selected support routeAccount accessChoose a different route

Keep sensitive information out of this form. Do not send passwords, authentication codes, API keys, payment-card details, identity documents or unnecessary confidential information.

We do not promise a specific response time unless your agreement says otherwise. Privacy and security requests follow their dedicated review routes.