HELP CENTRE
Help & support
Find the right answer first, then send a correctly routed, traceable request if you still need support.
CHOOSE A ROUTE
What do you need help with?
Select the closest route to see common answers and the information support will need.
My question is not listedPLANS & BILLING
Check the plan or payment route first
Professional and Team are self-service. A payment starts only after an explicit billing choice and secure Checkout.
Choose or compare a plan
Compare included access, monthly and annual prices, and the boundaries of each plan before purchasing.
Review an existing subscription
See the active plan and available billing controls from Account & settings.
Payment completed but access did not change
Allow the checkout return to finish, refresh Account & settings once, then report the billing period and approximate payment time if access is still unchanged.
CONTACT SUPPORT
Get help with a plan or payment
Tell us the plan, purchase or subscription outcome you need. Never include payment-card details. Requests are recorded by ESOS IQ support. We’ll email you to confirm that your request has been recorded and give you a reference.
We do not promise a specific response time unless your agreement says otherwise. Privacy and security requests follow their dedicated review routes.