HELP CENTRE

Help & support

Find the right answer first, then send a correctly routed, traceable request if you still need support.

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CHOOSE A ROUTE

What do you need help with?

Select the closest route to see common answers and the information support will need.

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DATA & SOURCES

Check scope and release status before reporting a concern

The evidence is source-backed and release-controlled. A missing item may be outside coverage or awaiting a later validated release.

Check what is covered

Confirm that the publication, measure type and evidence period are inside the current public-source scope.

Coverage & methodology

Check when sources were validated

Review the last official-source check and current release status before treating information as missing or stale.

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Report a specific evidence concern

Prepare the organisation name, record or source link, the wording you expected and the factual difference you found.

CONTACT SUPPORT

Report a data or source concern

Data and sources

Identify the record, organisation or source where possible so the evidence concern can be checked. Requests are recorded by ESOS IQ support. We’ll email you to confirm that your request has been recorded and give you a reference.

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What appears to need attention?Which evidence area does this relate to?What appears incorrect, missing or unclear?

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We do not promise a specific response time unless your agreement says otherwise. Privacy and security requests follow their dedicated review routes.