HELP CENTRE

Help & support

Find the right answer first, then send a correctly routed, traceable request if you still need support.

Choose a help route

CHOOSE A ROUTE

What do you need help with?

Select the closest route to see common answers and the information support will need.

My question is not listed

USING ESOS IQ

Choose the shortest route for the task

Start with the relevant product area. Contact support is most useful when the route below does not answer the question.

Find evidence or an organisation

Search by organisation, measure or service theme, then use filters to narrow source-backed results.

Search public evidence

Understand a record

Open the cited source, check the recorded status and dates, and treat the result as account-research evidence rather than present intent.

How the evidence works

Use your workspace or reports

Review saved work, tracked organisations, reports and plan boundaries from the signed-in workspace.

Compare workspace access

CONTACT SUPPORT

Ask about using ESOS IQ

Using ESOS IQ

Tell us what you are trying to achieve after checking the suggested product route. Requests are recorded by ESOS IQ support. We’ll email you to confirm that your request has been recorded and give you a reference.

Email address

Selected support routeUsing ESOS IQChoose a different route

What are you trying to do?Which part of ESOS IQ do you need help using?What outcome are you trying to reach?

Keep sensitive information out of this form. Do not send passwords, authentication codes, API keys, payment-card details, identity documents or unnecessary confidential information.

I understand ESOS IQ will use these details to investigate and respond, as described in the current privacy information.

We do not promise a specific response time unless your agreement says otherwise. Privacy and security requests follow their dedicated review routes.