HELP CENTRE
Help & support
Find the right answer first, then send a correctly routed, traceable request if you still need support.
CHOOSE A ROUTE
What do you need help with?
Select the closest route to see common answers and the information support will need.
My question is not listedPROTECTED ROUTES
Privacy and security need different review paths
Choose the route by the outcome you need. Neither route asks where a product incident happened unless that context is genuinely relevant.
Exercise a personal-information right
Use this for a copy, correction, deletion, account closure, restriction or objection involving your personal information.
- Choose the privacy action
- Describe the outcome you need
- Provide only enough identity context to locate the account safely
Report compromise, exposure or a vulnerability
Use this for suspected account compromise, unintended data exposure, a possible vulnerability or a suspicious ESOS IQ message.
- Change your password immediately if the account may be compromised
- Describe what you observed and when
- Never include credentials or harmful exploit instructions
CONTACT SUPPORT
Report a security concern
Describe the concern without including credentials, exploit instructions or unnecessary sensitive data. Requests are recorded by ESOS IQ support. We’ll email you to confirm that your request has been recorded and give you a reference.
We do not promise a specific response time unless your agreement says otherwise. Privacy and security requests follow their dedicated review routes.