HELP CENTRE

Help & support

Find the right answer first, then send a correctly routed, traceable request if you still need support.

Choose a help route

CHOOSE A ROUTE

What do you need help with?

Select the closest route to see common answers and the information support will need.

My question is not listed

TECHNICAL PROBLEM

Rule out a temporary page or session problem

Try the short checks once. If the problem continues, the form will ask for the product area and reproducible behaviour.

Refresh and retry once

Refresh the page, return to the same action and try it one more time. Avoid repeatedly submitting a form or payment.

Check whether the problem is isolated

Try another ESOS IQ page. If appropriate, use a current supported browser window without extensions affecting the page.

Capture useful facts

Note the page, action, approximate time, visible error and what you expected. Do not include passwords, codes or confidential source material.

CONTACT SUPPORT

Report a technical problem

Technical problem

Include the relevant product area and the exact behaviour after trying the quick checks above. Requests are recorded by ESOS IQ support. We’ll email you to confirm that your request has been recorded and give you a reference.

Email address

Selected support routeTechnical problemChoose a different route

What kind of problem are you seeing?Where in ESOS IQ did the problem occur?What happened?

Keep sensitive information out of this form. Do not send passwords, authentication codes, API keys, payment-card details, identity documents or unnecessary confidential information.

I understand ESOS IQ will use these details to investigate and respond, as described in the current privacy information.

We do not promise a specific response time unless your agreement says otherwise. Privacy and security requests follow their dedicated review routes.